Privacy Policy | Your Backyard Oasis

Last updated: October 1, 2025

Your Backyard Oasis (“we,” “us,” “our”) respects your privacy. This policy explains how we collect, use, and share your personal information when you visit or make a purchase from yourbackyardoasis.com. Your Backyard Oasis is a brand of Vita Ultra LLC.

What We Collect

Identity & Contact: name, billing/shipping address, phone number, email
Order & Payment: items purchased, order history, payment method details (processed securely by our payment providers)
Device & Browsing: IP address, device/browser type, cookies, pages viewed, referring pages
Support & Communications: emails, phone calls, texts, and submissions through our website

How We Use Your Info

To process, fulfill, and deliver orders
To provide customer care and send order/support updates
To confirm shipping costs before charging your card when applicable
To improve our website, products, and services
To prevent fraud, secure our services, and comply with law
Marketing only with your opt-in consent (unsubscribe any time)

Text Messaging (Customer Care)

We use text messaging (“SMS”) to provide customer care and order-related updates such as confirming shipping costs, coordinating delivery, and responding to your messages. No promotional texts are sent under this program.

Consent: You opt in by providing your mobile number at checkout or when contacting us, or by texting our number first.
Opt-out: Reply STOP to end SMS messages. You may also email support@yourbackyardoasis.com.
Help: Reply HELP for assistance.
Message frequency: As needed for orders and support. Message & data rates may apply.
No purchase obligation: Consent to receive texts is not a condition of purchase.

SMS data collected: your phone number, message content, delivery receipts, opt-out status. How we use it: to send service messages, maintain preferences, satisfy carrier compliance, and troubleshoot issues. Sharing: limited to service providers who deliver SMS on our behalf. We do not sell your phone number.

Retention: We keep SMS logs only as long as needed for support, compliance, or dispute resolution. You may request deletion where legally permitted.

Cookies & Similar Technologies

We use cookies to operate our site, remember preferences, analyze traffic, and improve performance. You can control cookies through your browser. Disabling cookies may affect site functionality.

Sharing Your Info

We may share data with:

Service providers: website hosting, payment processors, fraud prevention, analytics, SMS platforms, and shipping carriers
Legal & safety authorities: when required by law or to protect rights and security
Business transfers: such as mergers or sales, under this same privacy policy

We do not sell personal information.

Your Choices & Rights

Access or update your information
Request deletion where applicable
Unsubscribe from marketing emails any time
Opt out of SMS by replying STOP
Request a copy of your data

Security & Retention

We use reasonable technical and organizational safeguards to protect your data. No system is perfectly secure. We retain information only as long as necessary for the purposes described above or to meet legal requirements.

Children

Our services are intended for individuals age 13 and older. We do not knowingly collect personal information from children under 13.

Policy Changes

We may update this policy from time to time. Updates apply immediately when posted. Your continued use of our website constitutes acceptance of the updated policy.

Contact Us

Email: support@yourbackyardoasis.com
117 South Lexington Street, Suite 100, Harrisonville, MO 64701, United States
Phone: 1-866-995-5309

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