We’re here Monday–Friday, 9:00 am – 5:00 pm (Central Time). If you reach us after hours, we’ll reply the next business day.

How to Reach Us

Phone: 1-866-995-5309 (Toll Free)*
Email: support@yourbackyardoasis.com

*By providing your phone number, you agree to receive Customer Care texts from Your Backyard Oasis. Message & data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms of Service.

Mailing Address

Business Hours

Monday–Friday: 9:00 am – 5:00 pm (CT)
Saturday–Sunday: Response times may be delayed, but we’ll reply as soon as possible.

Note: While these are our standard hours, we monitor messages after hours, on weekends, and during holidays. Response times may be slower, but we will always reply as soon as possible.

Tip: For order questions, please include your order number for faster support.