Transparency in Pricing | Your Backyard Oasis

Updated December 2025

At Your Backyard Oasis, we believe true luxury includes complete clarity. We separate product pricing from shipping so you always see the real cost of each item—no padding, no surprises.

How Our Pricing Works

Product price: A fair, transparent price for the item itself — never inflated to “hide” delivery fees.

Shipping: A pass-through cost based on carrier rates, destination, and delivery method. You’ll review and approve the exact amount before any payment is processed.

Taxes & duties (where applicable): Shown clearly at checkout or on your invoice.

Accessories & tariffs: When accessories ship with a sauna, applicable tariffs are included. Additional fees apply only to stand-alone accessory shipments.

What You’ll See Before You Pay

  • Clear quote: Product total and a separate shipping line with the exact carrier-calculated amount.
  • Lead time confirmation: We confirm current build and delivery timelines up front.
  • Your approval: You review and approve the full breakdown before payment is processed.

Returns & Warranty

Returns: Return eligibility depends on the supplier:

Warranty: Each manufacturer provides its own warranty coverage. See the supplier policies for complete details:

Supplier Delivery Notes

  • Leisurecraft: Curbside freight delivery to the end of your driveway or nearest safe unloading area.
  • Golden Designs Inc.: Driveway-level freight delivery only. White-glove or in-home placement services are not available.

Why We Don’t Bundle Shipping Into Prices

Shipping costs vary by location, carrier, and service level (such as residential delivery or liftgate use). Bundling those variables into product prices would overcharge many customers. Keeping shipping separate protects your budget and keeps pricing fair for everyone.

For details on lead times, delivery expectations, and unload requirements, see our Before You Buy page.

Our promise is simple: no surprises, no hidden costs, and complete transparency from start to finish.