Overview

Golden Designs Inc. (GDI) allows product returns under specific conditions to ensure every customer receives their order in perfect condition. Please review this policy carefully before making a purchase. This policy applies only to Golden Designs Inc. products sold by Your Backyard Oasis.

Eligibility for Returns

Returns are accepted within 30 days of delivery, provided that:

• The product is unused, unassembled, and in its original packaging.
• A Return Merchandise Authorization (RMA) number has been issued by GDI before the item is shipped back.
• The return shipment is received in the same condition as originally delivered.

Returns that do not meet these conditions may be denied or subject to additional fees.

Return Process

To begin a return, please contact Your Backyard Oasis to request an RMA. We will provide instructions for preparing and shipping your item back to Golden Designs Inc.

All return shipments must be arranged through GDI’s freight carrier network to ensure proper handling. The customer is responsible for all return shipping costs and applicable restocking fees.

Fees and Deductions

The following fees and conditions apply to all approved returns:

• Restocking Fee: 20% of the product price.
• Return Freight: 120% of the original outbound shipping rate.
• Outbound Freight: Original delivery costs are non-refundable.

Non-Returnable Items

• Products that have been assembled, installed, or used.
• Items not returned in their original packaging.
• Products returned without a valid RMA.

Refunds

Once the returned product is received and inspected at the Golden Designs Inc. warehouse, refunds will be processed within 5 business days. The refund amount will be issued to the original payment method, minus applicable restocking and shipping fees.

Damaged or Defective Products

If your product arrives damaged, please note it on the delivery receipt, take clear photos of all affected boxes, and contact Your Backyard Oasis within 48 hours of delivery. GDI will evaluate the claim and, if applicable, send replacement parts or issue an exchange at no additional cost.

Cancellations

Orders may be cancelled within 24 hours of purchase at no cost. Orders cancelled after this period may already be in processing or transit and will be treated as a return under the conditions outlined above.

Contact Us

For return requests, RMA assistance, or questions about this policy, please contact us:

Email: support@yourbackyardoasis.com
Phone: 1-866-995-5309